Our Services
About Matlock IT Solutions
Friendly, Affordable IT Support for Home Users
Having computer problems can be frustrating. Whether your laptop isn't working as it should, you're struggling with software or you simply need a helping hand with technology, Matlock IT Solutions is here to help.
We provide friendly, affordable remote IT support for home users, helping you get back to using your technology without the hassle of arranging an in-person visit.
From troubleshooting computer problems and resolving software issues to general technical assistance and advice, we're here to make technology simpler and less stressful.
Remote Support Made Simple
Getting help with your technology shouldn't be complicated.
We provide remote IT support, allowing us to assist with many common computer and software problems from the comfort of your own home.
Simply get in touch and tell us what's happening. We'll discuss the problem, carry out an initial assessment and establish whether it's something we can help with remotely.
Where possible, we'll guide you through the next steps and explain how we can help.
One-Off Support When You Need It
Not everyone needs ongoing IT support. Sometimes you just need someone to help with a particular problem.
That's why we offer one-off support with no monthly subscriptions, ongoing contracts or long-term commitments.
Whether your computer is running slowly, software isn't behaving as expected, you're experiencing technical difficulties or you simply need some guidance, we're happy to help.
You only pay for the support you actually agree to.
Straightforward, Upfront Pricing
We believe IT support should be affordable, transparent and free from unexpected costs.
That's why we start with a free initial diagnostic to understand the problem and assess how we may be able to help.
Once we've assessed the issue, we'll provide a quotation explaining the proposed work and its cost.
All chargeable work is agreed and paid for upfront, so you'll know exactly what you're paying before we begin.
If further work is required, we'll always discuss it with you and provide a separate quotation before proceeding. There are no unexpected charges.
Our 100% Resolution Guarantee
We want you to feel confident when choosing Matlock IT Solutions.
That's why we offer our 100% Resolution Guarantee.
If we begin the agreed work but cannot resolve the specific problem we've agreed to address, we'll refund 100% of the amount you've paid for that work.
We won't charge you for unsuccessful troubleshooting or for time spent attempting to resolve an issue we cannot fix.
It's our way of making sure you can choose our services with confidence.
Our guarantee applies to the specific issue and scope of work agreed in your quotation. Additional work is always quoted and agreed with you before we proceed. Your statutory consumer rights remain unaffected.
How Does It Work?
Getting help from Matlock IT Solutions is simple:
1. Get in Touch
Tell us about the computer or technology problem you're experiencing.
2. Free Initial Diagnostic
We'll discuss the issue, assess whether we can help and establish whether remote support is suitable.
3. Receive Your Quotation
We'll explain the recommended work and provide a clear price before you commit.
4. Approve & Pay
If you're happy to proceed, simply accept the quotation and pay upfront.
5. We Get to Work
We'll begin the agreed support and keep you informed. If additional work is needed, we'll always obtain your approval and payment before proceeding.
Frequently asked questions
Here are some common questions about our company.
Matlock IT Solutions provides remote IT support for a range of everyday computer and technology problems. Our services include computer and laptop troubleshooting, software support, Wi-Fi and networking assistance, technical configuration and general IT advice.
If you're experiencing a technical problem or need a helping hand with your technology, get in touch and we'll be happy to discuss how we can help.
Yes! We specialise in providing friendly, affordable IT support for home users. Whether you're having problems with your computer, struggling with software or simply need some technical guidance, we're here to help.
Currently, all our support is provided remotely. This means we can help with many common computer and software problems without the need for an engineer to visit your home.
We'll discuss your issue beforehand to establish whether it's suitable for remote support.
Absolutely! You don't need to sign up for a subscription, monthly contract or ongoing support agreement.
We offer one-off assistance for individual technical problems, so you can get help whenever you need it without any long-term commitments.
Of course! We understand that technology can sometimes be confusing or frustrating.
We pride ourselves on providing friendly, approachable support and explaining things in straightforward language without unnecessary technical jargon.
There's no need to be particularly technical to get help from us.
No. Our initial diagnostic is completely free, with no obligation to proceed.
We'll discuss your problem, assess whether we can help and explain the recommended work and associated costs before you make any commitment.
The cost depends on the nature of the problem and the work required to resolve it.
Following your free initial diagnostic, we'll provide a quotation explaining the proposed work and the price.
All chargeable work must be agreed and paid for upfront before we begin, so you'll know exactly what you're paying.
Yes. Once we've assessed the problem and provided a quotation, payment is required upfront before any chargeable work begins.
This means you'll know the agreed cost before we start. If additional work becomes necessary, we'll always discuss it with you and obtain your approval and payment before proceeding.
We offer a 100% Resolution Guarantee.
If we begin the agreed work but are unable to resolve the specific problem covered by your quotation, we'll refund 100% of the amount you've paid for that work.
We won't charge you for unsuccessful troubleshooting or time spent attempting to resolve an issue we cannot fix.
Sometimes, further investigation may reveal that more work is needed than originally anticipated.
If this happens, we'll explain what's required and provide a new or revised quotation.
We'll never carry out additional chargeable work without your approval and upfront payment.
We take customer privacy and security seriously and only access your device for the purpose of providing the agreed support.
We recommend backing up important files, photographs and documents before any support session.
Remote access will only be established with your permission, and you can ask us to end the session at any time.
Our IT Support Terms of Service & Customer Refund Policy explains how our services work, including pricing, upfront payments, additional work, refunds, cancellation rights and customer responsibilities.
We recommend reading it before purchasing our services.
Getting help is easy! Simply contact Matlock IT Solutions and tell us a little about the problem you're experiencing.
We'll discuss your requirements, arrange a free initial diagnostic and explain how we can help.
There's no obligation to purchase anything following your initial assessment.
Guiding you through technology with friendly, straightforward support.
Your technology, our helping hand.